Gaviota Tours

Gaviota Tour, better known as gaviotatour.com, with an address at Ruta 34, 50 meters before Kayak Lodge Hotel, Puntarenas Province, Quepos Damas, Postal Code 60601, and website https://www.gaviotatour.com, is responsible for the use and protection of your personal data. In this regard, we inform you of the following:

For what purposes will we use your personal data?

The personal data we collect from you will be used for the following purposes, which are necessary for the service you request:

• Responding to messages from the contact form.

What personal data will we use for these purposes?

To fulfill the purposes described in this privacy notice, we will use the following personal data:

• Identification and contact details.

How can you access, rectify, or cancel your personal data, oppose its use, or revoke your consent?

You have the right to:

• Know what personal data we have about you, how we use it, and the conditions of its use (Access)
• Request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification)
• Request its removal from our records or databases when you believe it is not being used properly (Cancellation)
• Oppose the use of your personal data for specific purposes (Objection)

These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must send a request via email to [email protected], including:

• Full name of the data subject.
• Phone number.
• Email used on this website.
• Copy of an official ID attached.
• Subject: "ARCO Rights"
• A description of the request, which may include but is not limited to:
  • Revocation of consent for the processing of your personal data.
  • Notification of misuse of your personal data.
  • Exercising your ARCO Rights, with a clear and precise description of the data to be accessed, rectified, canceled, or objected to.

In case of rectification, you must specify the exact modification and attach supporting documentation. Please note that in cases of revocation of consent, we may not be able to fulfill your request immediately due to legal obligations that may require us to continue processing your personal data. Additionally, for certain purposes, revoking your consent may mean that we can no longer provide the requested service or that our relationship with you must end.

How long will it take to process your request?

• The response to your request may take up to 10 days.

How will we communicate our response to your request?

• To the same email from which the request was sent.

Use of Tracking Technologies on Our Website

We inform you that our website uses cookies, web beacons, and other technologies that allow us to monitor your browsing behavior and provide a better service and user experience. The personal data collected through these tracking technologies include:

• Type of browser used.
• Web pages visited by the user.

These cookies, web beacons, and other technologies can be disabled. To learn how to do so, please refer to your browser’s help menu. Please note that disabling cookies may limit access to certain personalized features on our website.

How can you learn about changes to this privacy notice?

This privacy notice may undergo modifications, changes, or updates due to new legal requirements, our own needs related to the products or services we offer, changes in our privacy practices, changes in our business model, or other reasons. We are committed to keeping this privacy notice updated and will always make the latest version available for consultation on https://www.gaviotatour.com.

Last update of this privacy notice: 02/21/2025